FAQ
These FAQs provide helpful information and tips to consider before booking and traveling on a trip. When deciding on a destination, travelers should consider their budget, interests, and weather conditions. It’s important to research safety and visa requirements for the destination as well.
CHOOSE YOUR TOPIC
When choosing a destination, consider your budget, interests, and the weather at the time of year that you plan to travel. You should also research the safety and visa requirements for your destination.
To find the best flight deals, use our online travel search engine. Fares are usually lower in off-season periods, and non-direct flight options are often less costly. You can also sign up for our emailers to stay up-to-date on deals and promotions.
Plan ahead and prioritise what you want to see and do to make the most of your trip. Be flexible and open to new experiences, and take time to explore off the beaten path.
We accept credit/debit card payments (Visa, MasterCard, American Express) and efts
Please advise us of any specific dietary requirements at the time of booking. We can accommodate vegetarian and other medically-recommended diets provided we have sufficient notice.
If you prefer the privacy of your own room, you can opt for our single traveller supplement. The cost will depend on the property and departure date.
Pack for your trip based on the climate and activities you plan to do. Bring versatile clothing that you can mix and match, and don’t forget essentials like toiletries, medication, and travel documents.
Luggage restrictions vary per airline and destination. Remember that some airlines have restrictions on the certain items such as liquids or sharp objects. We recommend that you check your airline’s website for a list of prohibited items.
Check your airline’s website for their specific luggage allowances, including the number of bags you can bring, their size and weight limits, and any additional fees for exceeding these limits. Most airlines permit one carry-on bag and one personal item, such as a laptop bag or handbag, onto the plane.
Checked baggage allowances usually vary by class of service and route. The checked bag limit is usually around 50 pounds (23 kg), and the maximum size is typically around 62 inches (157 cm) in total dimensions (length + width + height).
Make sure to label your luggage and include contact information inside and outside each bag. This will help to identify your bags in case they get lost or misplaced during your trip.
Should your airline delay your luggage, the airline must ensure it is delivered to you while travelling. Claims for reimbursement of lost or delayed baggage should be addressed to the airline directly. We recommend completing a claim form at the airline desk upon arrival before passing through passport control and customs.
To stay safe while travelling, research your destination’s safety concerns and customs before you go. Avoid carrying large amounts of cash and keep your valuables in a safe place.
We suggest you pack a plentiful supply of any medication you may need while on holiday. All prescriptions should be filled, valid and in their original packaging. Always keep your prescriptions and copies of your doctor’s note in your carry-on bag for easy access.
This will depend on your travel destinations and your personal health circumstances. Check our information hub for up-to-date information: https://need2know.tripsource.com/ or speak to one of our consultants for guidance.
We strongly recommend that all travellers have a travel insurance policy to ensure peace of mind. It’s important to protect yourself in case of trip cancellations, baggage delays or loss, and medical expenses. You can purchase travel insurance through our consultants.
You must travel with a passport valid for at least six months beyond the return date of your trip.
If you require a visa for your destination, ensure that you apply for a visa as long in advance as possible. Our consultants can assist you with the visa application process, or you can contact the nearest consulate / embassy of the countries you plan to visit to apply directly. Once you receive your visa, check that the entry dates are correct for your destinations before you travel.
Check your itinerary carefully to ensure that it is correct before departure.
Always use your full name, as per your passport, to make your reservation. Ensure that the name on your ticket and documentation matches your passport details.
Please ensure that you always carry proper identification with you, as entry documents and passports will be required at border crossings.
When planning how much money to bring, consider things like spending money for meals that are not included in your package. Also try to budget for sightseeing trips, as well as shopping and any incidentals such as laundry or dry cleaning.
If you purchase local currency before you travel, it is better to request smaller denominations, as many restaurants and shops may not be willing to accept the higher ones.
When using credit and debit cards internationally, you should notify your bank and credit card company before departure. This will ensure that your provider does not deny payment while you are overseas because they think the transaction may be fraudulent.
ATMs are easily available for withdrawing cash. A withdrawal fee is charged, but this is still the most cost-effective method of obtaining cash. We recommend only using machines bearing the logo of your particular card.
When making purchases with your credit card, the vendor will charge you in local currency, and the purchase amount will be converted on the exchange rate they implement.